Contact Us
We're here
Get in touch
We are a small, dedicated team and we read every message personally. Whether you have a question about your order, need help using your device, or simply want to share your results — we would love to hear from you.
Email support
support@shop-lumiere.com
We reply to every email within 24 hours, Monday to Friday.
We reply to every email within 24 hours, Monday to Friday.
Response time
We aim to respond to all enquiries within 24 hours. For order questions, please have your order number ready.
Order issues
Missing, delayed, or damaged order? Email us with your order number and we will resolve it immediately.
Product help
Not sure how to use your Lumière device? We will walk you through it step by step — just ask.
Before you reach out — check the FAQ on our product page, which answers the most common questions about using your device, expected results, and our return process. You may find your answer in seconds.