We stand behind every product we sell. If you are unhappy with your order for any reason — whether it is a defect, a delivery issue, or simply not what you expected — contact us within 30 days of receiving your order and we will issue a full refund to your original payment method. No forms. No stress.

To be eligible for a return, your item must be in its original condition and packaging where possible. Used items are also eligible under our 30-day guarantee — we understand you need to try the product to know if it works for you. Items damaged through misuse or accidental damage are not eligible for a refund.

Email us at support@shop-lumiere.com with your order number and a brief description of the issue. You do not need to return the item in most cases — we will process your refund within 3–5 business days of your request. Refunds are returned to your original payment method.

If your item arrived damaged or defective, please email us a photo of the issue within 7 days of delivery. We will send a replacement immediately at no charge, or issue a full refund — whichever you prefer. You do not need to return the damaged item.

The following are not eligible for returns or refunds: orders requested more than 30 days after delivery, items damaged due to misuse, and consumable items that have been opened and used beyond a reasonable trial period.

Once your refund is approved, it will be processed within 3–5 business days. Depending on your bank or card provider, it may take an additional 3–10 business days to appear on your statement. If you have not received your refund after 10 business days, please contact us and we will investigate immediately.