Contact information

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Who we are

Contact Information

Lumière is a beauty and wellness brand dedicated to bringing professional-grade skincare technology to women at home. Below you will find our complete contact and business information.

Need help with an order? Email us at support@shop-lumiere.com — we reply to every message within 24 hours, Monday to Friday.
Business details

Brand name: Lumière
Website: shop-lumiere.com
Email: support@shop-lumiere.com
Country: Poland, European Union
VAT status: Not VAT registered

Customer support

Email: support@shop-lumiere.com
Response time: Within 24 hours, Monday to Friday
Weekend messages: Responded to by Monday morning
Language: English

Order enquiries

For questions about your order, shipping, returns, or product use — email us at support@shop-lumiere.com with your order number and we will resolve your query as quickly as possible.

Returns & refunds

We offer a 30-day money-back guarantee on all orders. Contact support@shop-lumiere.com within 30 days of receiving your order. Full details in our Returns & Refunds Policy.

Data protection contact

For any questions relating to your personal data, GDPR rights, or privacy concerns, please contact us at support@shop-lumiere.com — we will respond within 30 days as required by law.

Last updated: May 2026