When you place an order, we collect your name, email address, shipping address, and payment information. Payment details are processed securely through Shopify Payments and are never stored on our servers. We may also collect information about how you browse our website through cookies and analytics tools including Google Analytics and the Meta Pixel.

We use your information to process and fulfil your orders, send order confirmation and shipping updates, respond to customer service enquiries, and improve our website and products. With your consent, we may also send you marketing emails about new products and promotions. You can unsubscribe at any time by clicking the link at the bottom of any email.

We share your information only with trusted third parties who help us operate our business — including our shipping partners (for order fulfilment), payment processors (Shopify Payments, PayPal), and analytics providers (Google Analytics, Meta Pixel). We do not sell your personal data to any third party, ever.

Our website uses cookies to enhance your browsing experience, remember your preferences, and help us understand how visitors use our site. We also use cookies to serve relevant advertising on platforms such as Facebook and Instagram via the Meta Pixel. You can disable cookies in your browser settings at any time, though this may affect some functionality of our website.

If you are located in the European Economic Area, you have the right to access, correct, or delete your personal data at any time. You may also object to processing, request data portability, or withdraw consent for marketing at any time. To exercise any of these rights, contact us at support@shop-lumiere.com and we will respond within 30 days.

We implement industry-standard security measures to protect your personal information. All transactions are encrypted using SSL technology. Our store is hosted on Shopify, which is certified Level 1 PCI DSS compliant. While we take every reasonable precaution, no method of internet transmission is 100% secure.

Our website and products are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us at support@shop-lumiere.com and we will delete it immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If we make significant changes, we will notify you by email or with a prominent notice on our website. Your continued use of our site after any changes constitutes your acceptance of the updated policy.