Shipping policy

.lum-ship { font-family: Arial, sans-serif; color: #2C2826; max-width: 680px; margin: 0 auto; padding: 20px 0; } .lum-ship-label { font-size: 11px; letter-spacing: 0.2em; text-transform: uppercase; color: #C9A882; margin-bottom: 8px; } .lum-ship-headline { font-family: Georgia, serif; font-size: 32px; font-weight: 300; line-height: 1.25; margin-bottom: 6px; color: #2C2826; } .lum-ship-headline em { font-style: italic; color: #9E7D56; } .lum-ship-rule { width: 40px; height: 1px; background: #C9A882; margin: 16px 0 24px; } .lum-ship p { color: #7A6A5A; font-size: 14px; line-height: 1.8; margin-bottom: 14px; } .lum-highlight { background: #2C2826; color: #F7F3EE; padding: 16px 20px; margin: 20px 0; border-radius: 4px; font-size: 14px; line-height: 1.7; } .lum-highlight strong { color: #C9A882; } .lum-section { border-left: 2px solid #C9A882; background: #EDE5D8; padding: 14px 18px; margin-bottom: 10px; border-radius: 0 6px 6px 0; } .lum-section-title { font-size: 11px; font-weight: bold; letter-spacing: 0.1em; text-transform: uppercase; color: #2C2826; margin-bottom: 8px; } .lum-section p { margin: 0; font-size: 13px; color: #7A6A5A; line-height: 1.75; }

Delivery

Shipping Policy

Our promise: Every Lumière order ships with full tracking, free of charge. We confirm dispatch within 1–2 business days and send your tracking number by email the moment your order leaves our warehouse.
⏱ Processing time

All orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays are processed the following business day. You will receive an order confirmation email immediately after purchase.

🌍 Standard international shipping

We ship worldwide. Standard delivery takes 7–15 business days to the United States, United Kingdom, Canada, and Australia. Delivery to other regions may take 10–20 business days depending on your location and local customs procedures.

📦 Shipping cost

Free standard shipping on all orders. No minimum spend required. We believe delivery costs should never be a barrier to feeling your best.

📍 Order tracking

Once your order has shipped, you will receive a tracking number by email within 24 hours. Use this number to track your delivery in real time. If you have not received a tracking email within 3 business days of your order, please contact us at support@shop-lumiere.com

⚠️ Customs & import duties

International orders may be subject to customs fees or import duties imposed by your country. These charges are the responsibility of the recipient and are not included in your Lumière order total. We recommend checking your local customs regulations before ordering.

🔄 Lost or delayed orders

If your order has not arrived within 35 days of your shipping confirmation, please contact us immediately at support@shop-lumiere.com. We will investigate with our shipping partner and either resend your order or issue a full refund — whichever you prefer.